Let’s find a way forward.
Stuck on a puzzle, or spotted a problem? Tell us what happened so we can look at the right level and version.
Include your device model, OS version, Word Pica version/build, puzzle language and level. A screenshot is optional. Never send passwords, payment-card details or verification codes.
Common questions
Where is my progress saved?
On this device, with local recovery copies. There is no Word Pica account or connected cloud save service. If you have a save problem, reopen the game first and contact support before uninstalling. Deleting the app or its data can permanently remove your progress.
Why is my TestFlight version different from this page?
The existing invited TestFlight build is 0.5.8 (15). Screenshots include development builds and separate test saves. The expanded local v0.6 campaign, new advertising integration and online gate have not been sent to that iOS build yet. There is no public download link here.
Does the game need an internet connection?
The prepared v0.6 free-play version requires a verified connection. It checks Google/Gstatic HTTPS endpoints, not the Jenjoy website’s health file. If a check fails, Wi-Fi login pages or restricted Google access may be the cause. The current board and balances are preserved. Earlier TestFlight builds can behave differently. Ad availability and optional privacy choices are separate from this connection check.
A word seems to be missing. What should I send?
Send the exact word, selected puzzle language and level. Word validation uses dictionaries bundled on your device; it does not ask an online word service. The accepted lists are language-specific and do not include every name, abbreviation or word form.
How do hints, undo and restarting work?
The prepared v0.6 version uses limited hint and undo balances. Restarting a played main-mode board uses a life; returning to a saved board does not. Available gold or an optional completed rewarded ad can replenish eligible rights. The practice lab has its own rules. Your invited build may use earlier rules.
I completed an optional ad but did not receive a reward.
The local ad integration is still in test mode and has not been validated on a physical iPhone. A reward is recorded only after the ad provider confirms it was earned; closing a video alone does not grant it. If you encounter this in a later test build, send your app version and approximate time. Do not click live ads to test them.
Can I buy Remove Ads or restore a purchase?
Not in the reviewed version. The purchase and verified store connection are not complete, so there is no current price, purchase button or working restore service. The intended future product removes ordinary interstitial ads and enables offline puzzle play; optional rewarded ads would still require internet.
Can I change the game’s language?
Yes. Puzzle and interface language settings are separate. English, Turkish, Spanish and French are supported, with puzzle progress tracked separately by language.
How do I ask about privacy or a child’s data?
Use the support email below. A parent or guardian can also contact the developer. Do not include a child’s full name or other unnecessary identifying information. The privacy page describes local saves, beta feedback and the advertising preparation.
Support is provided by Furkan, the independent Word Pica developer using the filoft brand. There is no automated account recovery or payment support form.